Customer Support Policy
At Strikes, we are committed to providing exceptional customer support for motorbike enthusiasts. This policy outlines the services and guidelines for addressing customer inquiries, complaints, and support requests.
1. Contacting Customer Support
1.1 Customers can reach our support team via:
- Email: raghusurya113@gmail.com
- Phone: 9900485798
- Live Chat: Available on our website during business hours.
- Social Media: Direct messages on our official pages.
1.2 Our customer support is available [Insert Business Hours and Time Zone].
2. Response Time
2.1 We aim to respond to all inquiries within:
- 24 hours for email support.
- Immediate assistance for live chat and phone calls during business hours.
- Within 48 hours for social media queries.
3. Support Services Provided
3.1 Our support team assists with:
- Order status updates and tracking.
- Product inquiries and recommendations.
- Returns, refunds, and warranty claims.
- Technical support and troubleshooting.
- General inquiries and customer feedback.
4. Returns and Refund Support
4.1 Customers requesting returns or refunds must follow our Returns and Refunds Policy. 4.2 Refunds are processed within [X] business days after approval. 4.3 Customers must provide proof of purchase and details regarding the issue.
5. Escalation Process
5.1 If an issue is not resolved to your satisfaction, you may escalate by:
- Requesting to speak with a senior representative.
- Sending a formal complaint via email.
- Providing feedback through our survey system.
5.2 We aim to resolve escalated complaints within [X] business days.
6. Customer Responsibilities
6.1 Customers are expected to:
- Provide accurate and complete information.
- Communicate respectfully with our support team.
- Follow instructions provided by customer support for resolution.
7. Policy Updates
7.1 Strikes reserves the right to update this policy at any time without prior notice.
For any customer support inquiries, please reach out to us using the contact details above. Thank you for choosing Strikes!
