At Strikes, we are committed to customer satisfaction. This Return and Refund Policy outlines the conditions and procedures for returning products and requesting refunds for purchases made through our website.
1. Eligibility for Returns
1.1 Returns are accepted within [X] days from the date of delivery. 1.2 Products must be in their original condition, unused, and with all tags and packaging intact. 1.3 Proof of purchase (receipt or order confirmation) is required for all returns. 1.4 Returns are not accepted for:
- Items damaged due to misuse or improper handling.
- Custom or special-order items.
- Clearance or final sale products.
2. Return Process
2.1 Customers must initiate a return request by contacting our support team at [Insert Contact Information]. 2.2 Once approved, customers will receive return shipping instructions. 2.3 The customer is responsible for return shipping costs unless the item is defective or incorrect. 2.4 Upon receiving and inspecting the returned item, we will notify the customer of the refund status.
3. Refund Policy
3.1 Approved refunds will be processed within [X] business days after receiving the returned product. 3.2 Refunds will be issued to the original payment method used for purchase. 3.3 Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
4.1 We offer exchanges for defective or incorrect items. 4.2 Customers must request an exchange within [X] days of receiving the product. 4.3 If the requested replacement is unavailable, a full refund will be issued.
5. Damaged or Defective Items
5.1 If an item arrives damaged or defective, customers must notify us within [X] days with photographic evidence. 5.2 We will arrange for a replacement or full refund upon verification.
6. Policy Updates
6.1 Strikes reserves the right to modify this policy at any time without prior notice.
For any return or refund inquiries, please contact our customer support team at [Insert Contact Information]. Thank you for choosing Strikes!
